
Helio Support AI
SaaS
A custom support assistant trained on product documentation and historical tickets, with smart escalation to a human when it matters.
Helio's small support team was drowning in repeat questions. Response times were slipping and hiring more agents wasn't an option for a bootstrapped team.
We built a custom AI support assistant trained on their documentation and historical tickets, integrated it into their web app and help center and set up smart escalation to humans for complex issues.
Seven in ten tickets now close without a human touching them and the team spends its time on the conversations that genuinely need judgement.


